Privacy Policy
Our commitment to your privacy
Luxana is a boutique luxury real estate consultancy serving discerning clients across the UAE. We respect the privacy of every visitor, client and partner who engages with us.
This Privacy Policy explains how Luxana collects, uses, protects and shares personal information when you visit our website, enquire about a property or use our services.
By using this website or providing information to Luxana, you acknowledge the practices described in this policy.
Information we collect
We collect information that you choose to provide, such as your name, email address, telephone number, property requirements and any details included in an enquiry or consultation request.
We may also collect limited technical information when you use our website, including:
- device, browser and IP address information;
- pages viewed, links selected and approximate usage patterns; and
- cookies and similar technologies used to improve website performance and your browsing experience.
We ask that you only provide information that is accurate and that you are authorised to share.
How we use your information
Luxana uses your information to respond to enquiries, arrange viewings and consultations, provide relevant property recommendations, manage our client relationships and improve our website and services.
With your consent where required, we may also send curated property updates, market insights and news from Luxana. You may opt out of these communications at any time.
Sharing, security and your choices
We do not sell your personal information. We may share it only when necessary to deliver our services, such as with property developers, owners, professional advisers or trusted service providers involved in your enquiry. We may also disclose information where required by law.
We use reasonable administrative and technical safeguards to protect personal information. While no online system can be completely secure, we take care to limit access to those who need it and retain information only for as long as reasonably necessary.
You may contact us to:
- request access to or correction of your personal information;
- ask questions about how we handle your information; or
- opt out of marketing communications.
For privacy enquiries, please email hello@luxana.com. We may update this policy from time to time; the current version will always be available on this page.
